Privacy policy

Welcome to TORBI ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit torbi.pk or make a purchase from our online store.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Full Name

  • Mobile Phone Number

  • Shipping Address

  • Order Information

  • Communication History with Customer Support

We do not intentionally collect sensitive personal information.

2. How We Use Your Information

Your information is used to:

  • Process and confirm your orders.

  • Deliver your purchases.

  • Contact you regarding your order.

  • Provide customer support.

  • Improve our products and services.

  • Prevent fraud and unauthorized transactions.

  • Comply with legal obligations.

We only collect information necessary to provide our services.

3. Order Confirmation

To ensure secure and accurate order processing, our team may contact you within 24 hours via phone call or WhatsApp to verify your order before shipment.

Orders that cannot be verified may be delayed or cancelled.

4. Payment Information

TORBI currently offers Cash on Delivery (COD) as the primary payment method.

We do not store your payment or banking information on our servers.

5. Cookies

Our website may use cookies and similar technologies to:

  • Remember your browsing preferences.

  • Improve website performance.

  • Analyze visitor activity.

  • Enhance your shopping experience.

You may disable cookies through your browser settings, although some features of the website may not function properly.

6. Sharing of Information

We respect your privacy.

Your personal information is never sold, rented, or traded to third parties.

We may share limited information only with trusted service providers involved in:

  • Order processing

  • Delivery services

  • Website maintenance

  • Legal compliance when required by law

7. Data Security

We take reasonable administrative and technical measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your data, no online platform can guarantee complete security.

8. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business records

  • Comply with legal requirements

9. Your Rights

You may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your contact details.

  • Request deletion of your information where legally permitted.

Requests may be sent to our customer support email.

10. Third-Party Services

Our website may use third-party platforms or service providers to operate our online store and improve customer experience.

These providers have their own privacy policies governing how they process information.

11. Children's Privacy

TORBI products are available to customers of all ages.

If a parent or guardian believes a child has submitted personal information without permission, please contact us and we will take appropriate action.

12. Policy Updates

TORBI reserves the right to modify this Privacy Policy at any time.

Any updates will be posted on this page with the revised "Last Updated" date.

Continued use of our website after changes indicates acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

TORBI

Website: www.torbi.pk

Email: torbipk@gmail.com

Country: Pakistan