Shipping policy

Thank you for shopping with TORBI. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy before placing an order.

Shipping Coverage

TORBI currently ships only within Pakistan.

At this time, we do not offer international shipping.

Order Processing

  • Orders are reviewed and processed after confirmation.
  • Our team may contact you within 24 hours via phone call or WhatsApp to confirm your order.
  • Orders that cannot be verified may be delayed or cancelled.
  • Orders are processed on business days only.

Delivery Time

After your order has been confirmed, delivery typically takes 3–5 working days.

Delivery times are estimates and may vary depending on your location or unforeseen circumstances.

Shipping Charges

  • Free Shipping on all orders above PKR 2,499.
  • Shipping charges for orders below PKR 2,499 will be calculated and displayed during checkout.

Order Tracking

Once your order has been dispatched, you may receive shipment updates or tracking information, where available.

If you need assistance regarding your shipment, please contact our customer support team.

Delivery Delays

While we make every effort to deliver orders on time, delays may occur due to:

  • Public holidays
  • Severe weather conditions
  • High order volumes
  • Operational or logistical issues
  • Events beyond our reasonable control

TORBI is not responsible for delays caused by circumstances outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

TORBI is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses or contact information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed because:

  • The customer is unavailable,
  • The provided contact information is incorrect,
  • The delivery address is inaccurate,

additional delivery attempts or order cancellation may occur at our discretion.

Order Inspection

We recommend inspecting your parcel immediately upon delivery.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 7 days of receiving your parcel. Our team will review your request in accordance with our Return, Replacement & Refund Policy.

Risk of Loss

Responsibility for the products transfers to the customer once the order has been successfully delivered to the shipping address provided during checkout.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

TORBI

Website: torbi.pk

Email: torbipk@gmail.com

We appreciate your trust in TORBI and strive to provide a reliable and smooth delivery experience for every order.